Privacy Policy

1. Who We Are

Bequesta operates as a service business providing estate organisation workshops, records digitization, and personal inventory support. Our registered address is 207 Thanon Phahonyothin, Chatuchak, Bangkok 10900, Thailand.

We are the data controller for personal information collected through our website and during our service engagements.

2. Information We Collect

2.1 Information You Provide

• Name and email address (submitted via contact form)
• Phone number (optional, submitted via contact form)
• Message content submitted through contact forms
• Personal records and documents shared during a service engagement (handled under a separate written scope agreement)

2.2 Information Collected Automatically

• IP address and browser type (via server logs)
• Pages visited, session duration, and referring URLs
• Cookie data (see Section 5 and our Cookie Policy)
• Analytics data if analytics cookies are accepted

2.3 Legal Basis for Processing

• Consent — for marketing communications and optional cookies
• Contractual necessity — to deliver agreed services
• Legitimate interest — for responding to enquiries and improving our service
• Compliance with applicable Thai law

3. How We Use Your Information

• To respond to enquiries submitted via the contact form
• To schedule and deliver service engagements (workshops, digitization, inventory work)
• To communicate with you about your project scope and progress
• To improve our website content and user experience (using aggregated, anonymised analytics)
• To comply with applicable legal obligations in Thailand

We do not use your personal data for automated decision-making or profiling. We do not send unsolicited marketing communications. If you have opted into communication updates, you may withdraw that consent at any time by emailing [email protected].

4. Data Sharing

We do not sell personal data to third parties. We may share data in the following limited circumstances:

• Service providers: We may use third-party tools (such as cloud hosting or email delivery services) that process data on our behalf under appropriate data processing agreements.
• Legal requirements: We may disclose data if required by Thai law or in response to a lawful request from a competent authority.
• Analytics: If analytics cookies are accepted, anonymised usage data may be shared with analytics platform providers.

Client documents handled during service engagements are not shared with any third party for any purpose other than delivering the agreed service.

5. Cookies

Our website uses cookies to support basic site functionality, understand usage, and (with your consent) for optional analytics. Full details are available in our Cookie Policy. You can manage your preferences there or via your browser settings at any time.

6. Data Retention

• Contact form enquiries: retained for up to 24 months from the date of last contact
• Service engagement records: retained for up to 5 years from the end of the engagement for legal and accounting purposes
• Client documents (copies made during digitization): deleted from Bequesta systems within 7 days of project completion
• Website analytics data: retained in aggregated, anonymised form for up to 26 months

7. Data Protection Measures

• Website data is transmitted over HTTPS (TLS encryption)
• Internal access to personal data is restricted to team members who require it for their role
• Client documents are handled under secure in-session procedures with originals returned to the client promptly
• In the event of a data breach that affects your rights, we will notify you and the relevant authorities as required under applicable Thai law

8. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data where there is no overriding legal basis for retention.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
• Right to data portability: Where applicable, you may request your data in a machine-readable format.
• Right to object: You may object to processing based on legitimate interest.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you believe your rights have not been respected, you may lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

9. Third-Party Links

Our website may contain links to external websites. Bequesta is not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policy of any site you visit.

10. Children's Privacy

Our services are directed at adults (18 years and over). We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Material changes will be communicated via a notice on our website. Continued use of our site or services after any update constitutes your acceptance of the revised policy.

12. Contact

For any privacy-related questions, data requests, or concerns:

• Email: [email protected]
• Address: 207 Thanon Phahonyothin, Chatuchak, Bangkok 10900, Thailand
• Phone: +66 2 528 9163